Terms and Conditions

Welcome to Malankara Matrimony.org (herein referred as MM).

Malankara Matrimony is one of the most trusted Matrimony site for Christian Bridegrooms in India as well as abroad. You can select the suitable match/ your life partner from the largest variable profiles of qualifying Christian boys and girls. Ours is an efficient, trustworthy and highly confidential and is the fastest growing matrimony which simplifies your search and helps you to find your suitable life partner. Our Website protect your privacy and security during the entire period of partner search. Match finders are 100% secured in Malankara Matrimony Website. 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of Malankara Matrimony.org (“Website”) 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE

If you do not want to be bound by the Terms and Conditions, you must not use the Website of MM. The Terms and Conditions also include the applicable policies which are incorporated herein by way of reference and as amended from time to time (the “Terms and conditions”).

Scope

The Malankara Matrimony (MM) act as an “Intermediary” as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. MM is a brand owned by Malankara Matrimony which owns, retains and has complete rights in MM and the MM Website.

MM acts as a platform to enable any user to themselves register on it to voluntarily search for profile(s) from the database of MM’s registered users, for seeking prospective lawful matrimonial alliances for themselves. We assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of MM are classified broadly on the basis of language and region for the ease and convenience of its member / customer. MM Members are provided with free/paid access for searching profiles from the database of MM, as per the partner preference set by you and you can shortlist the profiles in which you are interested.

1. Eligibility of membership
1. MM Membership and rights of admission is reserved solely for :
   1. Indian Nationals & Citizens.
   2. Non Resident Indians (NRI).
   3. Persons who intend to marry Christian persons of Indian Origin
2. Further in capacity as MM member you confirm that you are :
   1. 18 years or above (for a woman) or 21 years or above (for a man);
   2. If you have applied for Divorce, you may register on our website by stating “Awaiting Divorce”.
   3. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
3. In case you are a Registrant of the prospective bride/ bridegroom and has created profile in MM Website on behalf of them or is accessing the MM Website on behalf of them implies that you have taken their consent for their profile creation in MM and for accessing the MM Website.
2. Registration Process
1. MM expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information with recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available. You are requested not to key in details of the profile in field other than the applicable field in getting your profile registered on our website. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website.
2. If at any point of time We MM come to know or is so informed by third party or has reasons to believe that any information provided by you for registration or otherwise is found to be untrue, inaccurate, or incomplete, We shall have full right to suspend or terminate (without any notice) your MM membership and forfeit any amount paid by you towards MM membership fee and refuse to provide MM service to you thereafter.
3. MM also reserves the right to block the registration of your profile on Website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the MM members in their profile.
4. Registration of duplicate profiles of the same person is not allowed in MM Website. We MM shall have full right to suspend or terminate (without any notice) such duplicate profile.
5. You acknowledge and confirm that your registration with MM and the usage of MM services is with the bonafide intention of marriage and not otherwise. MM Membership is restricted strictly to the registered MM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of MM and nor use the MM Service or MM members data for any commercial purpose, and We MM reserves our right to initiate appropriate legal action for breach of these obligation.
3. Security
You are responsible for safeguarding the confidentiality of your MM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.
4. Role and Responsibility of MM
1. MM reproduces your details once you register on our website also share your profile with other registered MM members within our website(s).
2. Our MM obligation is only to provide a MM interface to its registered members to search their prospect themselves without any assistance.
3. The profile search conducted by any MM member and the matches shown thereof are automatically generated by MM, and based on the partner preference set by you. In the event of MM member changing their partner preference on the Website, then the automated system generated prospect results of the Website may also undergo corresponding change.
4. MM does not prohibit any MM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
5. MM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the MM servers
5. Responsibility of MM Member
1. You shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets
2. Any information / data required by us for using the MM services shall be provided by the MM Member, as and when required.
3. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match.
4. To get better search results, MM Members are expected to provide latest photograph.
5. MM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions.
6. MM Members are advised to refrain from:
1. Entering into any financial transactions with prospects. MM Members shall not seek financial help or provide financial help from / to the other MM Members.
2. Using abusive language when they communicate with the other MM Members
3. Being discriminative or using racial comments etc.
4. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
5. Entering into physical relationship with any prospect before marriage.
6. violating any law for the time being in force.
7. MM Member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate us for removal/deletion of their profile.
8. MM Members agree to use secure devices, software and networks in a private place for accessing the MM services.
9. MM Member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate us for removal/deletion of their profile.
10. MM Members agree to use secure devices, software and networks in a private place for accessing the MM services.
11. MM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in MM Website.
12. MM Members shall not probe, scan or test the vulnerabilities of the MM Website/App or any networks neither connected to the Website nor breach the security measures instituted by MM
13. MM member shall also not make any payment / transfer any amount to account of any MCL employees.
14. MM members are expected to approach MCL to resolve their complaints and grievances and shall not air their grievance/complaints in social media.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : info@malankaramatrimony.org
Contact No : +919846716171
Address : Malankara Matrimony, Building No.111/304 Cherumangadu, Near ESIC Dispensary Puthoor P.O, Kollam, Kerala, India Pin-691 507
7. Medium of Communication to MM Members
1. MM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp
2. MM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. MM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. MM Member further confirms that even if MM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from MM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
3. You are also entitled to set up your communications frequency from us / MM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from us / MM by ticking the appropriate box in the Website/WAP/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony or contacting you as a shortlisted profile for their registered members.
8. Confidentiality
Any feedback you provide to us MM shall be deemed to be non-confidential. We MM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that
1. your feedback does not contain confidential or proprietary information of yourself or third parties;
2. MM member is not under any obligation of confidentiality, express or implied, with respect to the feedback;
3. you are not entitled to any compensation or reimbursement of any kind from us MM for the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to MM and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of MM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
10. Grievance Officer
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to: Email: grievanceofficer@malankaramatrimony.org
Grievance Officer : +919846716171
Contact Address : Malankara Matrimony, Building No.111/304 Cherumangadu, Near ESIC Dispensary Puthoor P.O, Kollam, Kerala, India Pin-691 507
The Grievance officer shall be available between 10 am to 5 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3(11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website /WAP/App that -

1. belongs to another person and to which the User does not have any right to;
2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. infringes any patent, trademark, copyright or other proprietary rights;
4. violates any law for the time being in force;
5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
6. impersonate another person;
7. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
11. Disputes between Members
1. MM Members are solely responsible for the communications (through any medium) with prospect or vice versa. We MM expressly disclaim any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any MM members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between MM members either using website /WAP/App or otherwise.
2. MM has no obligation, to monitor any such disputes arising between the MM members, and We MM shall not be party to any such dispute/litigation etc.
3. We are MM is not a broker or the agent of any MM member, and MM does not partake in the exchange of any kind of discussion between the MM members and prospects or the results of their discussion.
12. General
In case the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/ misrepresentation/ illegal/ unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the MM services as per clause 2 (b) of these terms and conditions.
13. Notwithstanding anything contained herein, MM reserve the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on MM website/App (once such instance come to MM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. MM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our MM website/App as a means of communication while sending messages to other MM members regarding their profile identity in other matrimonial websites.
14. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS. Similarly, you cannot access the already viewed MM member(s) contact information unless you renew your account within 30 days.
15. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry
16. In case of conflict between the terms and condition of Website/WAP App and terms and conditions of any other website including other websites of MCL, the terms and condition of MM Website/App shall prevail for the service provided through this Website.
1. We do MM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using MM services (both paid and free).
2. Notwithstanding anything contrary contained anywhere, under no circumstances, MM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
1. any act or omission done by MM payment gateway/alliance partner etc.;
2. any untrue or incorrect information submitted by you or on your behalf;
3. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from MM);
4. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
5. any cybercrime attempted or committed by anyone and
6. any incident of ‘act of god’.
7. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
8. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
9. MM shall not be liable for the outcome of during any interaction in a meeting, call, SMS, chat, email or social media posts at any point of time.
10. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
3. You expressly agree that your use of this Website/App is at your sole risk.
4. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the App.
17. Indemnity
By using our MM services you agree to defend, indemnify, and hold harmless MCL/MM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney’s fees, made by any person through improper use of the service provided by us MM. This defence and indemnification obligation will survive in perpetuity.
18. Termination of membership
1. MM in good faith reserve our right to terminate your MM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
1. seek physical / financial favors from our other registered members or
2. have provided incorrect information on our website/WAP/ App or
3. have committed any fraudulent/ unlawful/ illegal activities through the use of our website
4. have violated this Terms and conditions or
5. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another MM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
2. If We receive any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any
3. Unless otherwise provided in these Terms and Conditions, MM membership may be deactivated by you without assigning any reasons by. However all amount paid till date by you to MM shall be forfeited.
4. Upon termination / suspension of MM membership, your right to use or access the MM Website/App services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the MM Services shall not relieve you of any obligations arising or accruing prior to such termination.
19. Jurisdiction and Applicable Law
1. The registration of MM membership and all MM services are deemed to have been entered into within the territorial Jurisdiction of Kollam, India.
2. The MM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive jurisdiction of appropriate court of law in Kollam, Kerala, India
20. Payment Policy
1. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid MM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank’s cheque/DD bouncing charges. Further MM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
2. MM uses third party payment gateways for collection payment through credit/debit card or other payment instruments.
21. Cancellation Policy
Matrimony Cancellation Policy You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service in such a case we will refund any payments already made by you for the order.
22. Refund Policy
Matrimony Refund Policy In the event you terminate your membership, you will not be entitled to a refund of any subscription fees, if any, paid by you. Once cancelled or order returned, refund will br processed in the original mode of payment, which will be credited within 7 to 10 working days.
23. Renewal
1. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.
2. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.
3. The maximum tenure of any packages will be 12 (Twelve) month. Every MM packages post validity period (varies from package to package), shall be renewed.
4. If you do not want your paid membership to automatically renew, you must cancel your paid / automatic membership.

 

Limited Liability Clause:

Matrimony Limited Liability Clause

We are not liable for any claims against lack or deficiency of services; non-fulfillment or unsatisfactory fulfillment of products and services purchased by user from the third party. Thus, we shall not have any liability what so ever for any aspect of the arrangement between the users.

 

Premium membership:

Matrimony Premium Membership